Within Department of Education and Early Childhood Development (DEECD) schools also known as Victorian Government schools we run Symantec Endpoint Protection (SEP) for our Anti-Virus program.
Our schools were recently informed to upgrade SEP 12.1 RU1 from SEP 11. I installed the upgrade onto one of my Windows 2008 R2 servers at work and found a bug which enables all network interfaces, including disabled ones at boot. This was rather annoying as some of my servers have up to 4 network interfaces of which not all are used and need to remain disabled. For more information on the bug visit the Symantec website http://www.symantec.com/business/support/index?page=content&id=TECH185646.
I was informed by a technician at DEECD that the bug was resolved in SEP 12.1 RU1 MP1. The 32bit version of the patch applied without issue but when I applied the 64bit patch I ran into mayor issues after reboot. I seemed that the patch failed to apply and now windows has SEP listed in the installed programs list twice. I was unable to remove either version of SEP.
I contacted Symantec and created a case where I requested CleanWipe. Less than 24 hours later I was contact by Symantec and provided with a username and password to download cleanwipe from https://fileshare.symantec.com.